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Sentiyo. Multimodal customer support, on every channel.

Sentiyo is a customer support system made by NCINGA. It puts AI support agents on your phone lines, your website and messaging, and your video calls. They answer every customer, at any hour and in any language, and resolve their requests from start to finish.

one system for all your support.

Always answered,on the first ring.in the chat window.face to face on video.in their own language.at 3am on a Sunday.before anyone waits on hold.on the first ring.

voice intelligence

Sentiyo Voice

Works inside the tools your business already runs on, and gets the job done on the call.
On call
    See Sentiyo Voice

    Plugs into the tools you already use.

    by chat

    Sentiyo Chat

    Answers on WhatsApp, text and your website, and gets the job done in the conversation.
    Replies in seconds
      See Sentiyo Chat
      by video

      Sentiyo Video

      AI customer support for video, built on Xhuma

      Customer support on the video channel, built on Xhuma, NCINGA's video AI. It analyses video calls and recorded footage, understands what is happening on screen, and flags what needs a person.

      Analyses video calls and recorded footageUnderstands what is happening on screenFlags moments that need a personBuilt on Xhuma
      See Sentiyo Video
      Video session, Xhuma
      attentive
      Engagement
      across every channel

      Sentiyo Sentiment

      Real-time sentiment analysis, inside each platform or on its own

      Sentiment analysis for your whole support operation. Calls, chats and video are scored as they happen, high-risk conversations are flagged live, and the results become CX metrics you can act on.

      Scores voice, text and video in real timeFlags high-risk conversations as they happenCSAT and NPS without surveysAgent performance and live dashboards
      See Sentiyo Sentiment
      Sentiment, all channels
      93%CSAT
      +48NPS
      2at risk
      High-risk call flagged, routed to a supervisor
      from your documents

      DocQuery

      Document intelligence, a product in its own right

      DocQuery turns your policies, manuals and contracts into answers with citations. It works on its own as a document assistant for your team, and as the knowledge base behind Sentiyo Voice and Chat when you connect it.

      Ask questions of your own documentsEvery answer cites the source pageKeeps support answers on-policyStandalone, or connected to Sentiyo
      See DocQuery
      DocQuery
      Refund policy.pdf, page 4
      V12 — Dock