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A customer reaches out
By phone or chat, at any hour, in the language they prefer.
Hi, I need to block my card.An AI agent for your call centre and website. It answers routine calls, hears how each caller feels and hands the hard ones to a person.
Move closer. It's listening.
Sentiyo sits on your website and phone lines. It does the talking, the feeling and the counting, around the clock and in your customers' languages.
Resolves repetitive questions by chat or voice, so callers get answers faster and your team gets its time back.
Reads tone, pitch and pace on every voice and text interaction, in real time, and turns it into CX scores you can act on.
Structures every call and chat and feeds it into one dashboard, so trends and agent behaviour are visible the same day.
By phone or chat, at any hour, in the language they prefer.
Hi, I need to block my card.It understands the request and resolves it on its own when it's routine.
Tone, pitch and pace are scored live, alongside what the caller is actually asking for.
This is the second time this month.If the caller sounds distressed or the issue is complex, Sentiyo flags it and routes it to a human agent or supervisor.
When it ends, Sentiyo writes the NPS and CSAT, ranks the agent and logs everything for analytics.
Live dashboards show call drivers, agent performance and sentiment trends, so the next call goes better.